SEPTEMBER 7, 2010

IN THIS ISSUE

DEALER NEWS & INFORMATION

– Automotive News at a Glance

ALLIED MEMBERS

– CADA Welcomes New Allied Members

REGULATORY & LEGAL UPDATES

– Reminder: New Online Salesperson Licensing Examination Requires More Preparation

– New Motor Vehicle Registration Forms Available For Immediate Use

LEGISLATIVE UPDATE

– CADA Legislative Policy Committee Dealer Meetings

UPCOMING SEMINARS

– Webinar: Case Studies in Successful Customer Loyalty

– Webinar: Case Studies: Service Departments Winning Back 2nd & 3rd Owner Vehicles

–Webinar: How to Create a Consistent Selling Process on the Service Drive

CALENDAR OF EVENTS
– Upcoming Events

– Innovative Dealer Summit

– CADA Regional Meetings

– Denver Regional Meeting

– NADA Convention and Expo

DEALER MILESTONES,
HIGHLIGHTS & TRANSITIONS

–Share Your Accomplishmens

–Suss Buick GMC Holds its 30th Anniversary

THE AFTERFACT

–All the News That's Fit to Email!

ARCHIVES

CLICK HERE for Open Road
e-newsletter archives.

CLICK HERE for an Index of Regulatory
& Legal Articles from the Open
Road e-newsletter.

CLICK HERE for Bulletin archives.

CLICK HERE for Colorado Auto
Outlook archives.

CLICK HERE for Denver Auto
Outlook archives.

ONLINE REGISTRATION

CLICK HERE to register online
for various CADA seminars & events.

MEMBERSHIP RESOURCES

CLICK HERE for details on the
Speaker and Educational
Resources.

CLICK HERE for a list of current
Endorsed Vendors/Programs.

CLICK HERE for a list of current
Allied Members.

CLICK HERE for an order form for
CADA forms.

CLICK HERE for information on all member services.

www.nada.org


www.aiada.org

CLICK HERE for NADA
Regulatory Affairs information.

STATE GOVERNMENT RESOURCES

CLICK HERE for the Auto Industry
Division of the Colorado Dept.
of Revenue.

CLICK HERE for the Title and
Registration section of the
Colorado Dept. of Revenue,
Motor Vehicles Division.

CLICK HERE for the Colorado
Department of Labor &
Employment website.

Visit us at www.coloradodealers.org.

CADA Hours of Operation
Monday to Thursday, 7 a.m. to 5 p.m.
Friday, 7 a.m. to 4 p.m.

CADA STAFF

CLICK HERE for a CADA staff listing

If you have questions
or suggestions regarding this
e-newsletter, please
contact Lauren Stadler at
lauren.stadler@coloradodealers.org

CLICK HERE or scroll to the bottom
of this page if you want to be
added or removed from our list.

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ENDORSED VENDOR/PROGRAMS

CLICK HERE for information about the
Endorsed Vendors/Programs.

If you have trouble viewing any of the links or documents in this e-newsletter, please CLICK HERE to access the web-based version.

~ It's not too late to register! Call Lauren Stadler @ 303.457.5123 or register on-site tomorrow morning! ~

You can not afford to miss this opportunity!

Register Now!!  Visit us at www.innovativedealersummit.com

Check us out on Facebook!

CLICK HERE to register, sponsor or exhibit.

 
AUTOMOTIVE NEWS AT A GLANCE

Listed here are several articles pertaining to the
auto industry in general that appeared recently in newspapers and other media outlets across the nation.

CADA WELCOMES NEW ALLIED MEMBERS

Please help us in welcoming our newest Allied Members:

Stockman Kast Ryan & Co, LLP, offering accounting and business advisory services.  For more information please contact Jeff Talus or Jordan Empey at 719.630.1186, or via email at jtalus@skrco.com jempey@skrco.com

Area Express Courier Services, Inc, offering courier services through out the metro area.  For more information please contact Matt Trotter, President at 303.680.5134, or via email at matt@denverareaexpress.com

Auto-Bio, offering Auto-Bio Books and e-Auto Bio services providing highlighted information on  the positive features of a vehicle as well as owner reviews on the same year, make and model including complete technical specifications on each vehicle.

Plan now to participate in CADA Regional Meetings 2010

Please join us at any of the eleven meetings
scheduled across Colorado

Join your colleagues to learn about issues important to you, your dealership, and your operations.                 

Hear what is happening in Colorado’s legislative and regulatory arena and what CADA is doing to proactively address problems that affect dealer survivability and profitability.

Be informed, be involved and be connected! Register today AT NO COST using one of the following methods:

Please click on any of the boxes below to register for that meeting/location.
To register by phone, please call Lauren Stadler at 303.457.5123
Questions? Call or email Tim Jackson at 303.282.1448 or tim.jackson@coloradodealers.org
or visit www.coloradodealers.org/regionals

REMINDER: NEW ONLINE SALESPERSON LICENSING EXAMINATION REQUIRES MORE PREPARATION

As most know by now, as of August 30th, 2010 the salesperson licensing exam must now be taken on line.  While in the past, it may have been possible to pass the written exam without any preparation or familiarity with relevant laws and regulations, that is no longer the case.  Most who come in without any preparation are failing the exam. The test is harder for a number of reasons:  the questions vary each time, the time allowed is only ninety minutes (it was unlimited before), and test-takers are not able to see which questions were missed, to then go look-up and eventually find the right answers.  Part of the purpose of the salesperson licensing exam is to ensure that salespeople have a general familiarity with all the laws and regulations relevant to the business in which they will be operating—to avoid violations that could be costly to both the dealership and the salesperson.  It is important that all salespeople have a good working knowledge of relevant laws and regulations.

So, just a reminder that your prospective salespersons really need to review and study the materials in advance of attempting to take the exam.

Visit the recent article, New Online Salesperson Licensing Examination Now Required as of Monday, August 30th (CADA Open Road, August 31, 2010) for more details on the new exam.

In a great lesson for the benefit of reviewing the statutes and regulations, a salesperson recently taking the exam found a relevant provision indicating that she did not need to be taking the exam in the first place!  See the following Q&A:

CLICK HERE for more salesperson licensing FAQ’s.

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NEW MOTOR VEHICLE REGISTRATION FORMS AVAILABLE FOR IMMEDIATE USE

The following Registration forms are approved for use by the Motor Vehicle Statute Review Committee and the State Registration Section.  Due to changes required by legislation effective September 1st, these forms must be used immediately with no grace period.

DR2468, Late Fee Review and Refund Request (Rev. 8/20/10)
DR 2505, Late Fee Exemption/Reduction Request (Rev. 8/19/10)
DR 2538, Medical Hardship Late Fee Exemption Affidavit (Rev. 8/2/2010)

The revised forms will be available via the Revenue Website at www.colorado.gov/revenue

Visit the August 24, 2010 Open Road, Titles & Registration: Revised Rules Regarding Late Fees for more information on recent changes to late fees.

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If you have questions on any legal or regulatory topic, please contact:

• Tammi McCoy, Vice Pres., tammi.mccoy@coloradodealers.org, 303.282.1449
• Tim Jackson, President, tim.jackson@coloradodealers.org, 303.282.1448

DISCLAIMER: CADA is not authorized to dispense legal advice.The information contained in this weekly email is intended to provide important updates and reminders regarding statutes, litigation, and regulations. CADA always advises that dealers should consult legal counsel on the specifics of any laws or regulations to ensure proper compliance

CADA LEGISLATIVE POLICY COMMITTEE DEALER MEETINGS

The CADA Legislative Policy Committee is scheduling dealer meetings with Colorado state legislators in order to increase awareness and gain support for the many policy issues expected to face auto dealers in the upcoming session of the Colorado General Assembly which convenes January 12, 2011.

Several meetings are planned and you are invited to participate in as many of the meetings as you are able to do.

The primary purpose of this series of brief get-togethers is to foster and advance relationships between CADA member dealers and Colorado’s elected leaders.

The following topics areas are expected to be covered in each session:

• Auto industry issues in general
• Colorado dealer issues in particular
• Proposals to repeal Colorado’s ban on Sunday sales of automobiles
• Growing class action litigation against the auto retail industry
• Trends in auto sales in state and nationally
• Sales tax jurisdictional issues

With the economic challenges faced by the industry today, it is more important than ever that state legislators get the opportunity to hear from you on issues of importance to you and your business.

CLICK HERE to view the schedule and RSVP!

* * * * * * * *

Questions or Comments?  Please contact:

• Melissa Kuipers – VP of Government Relations and Communications
  melissa.kuipers@coloradodealers.org, 303.457.5115
• Tim Jackson, President, tim.jackson@coloradodealers.org, 303.282.1448   

WEBINAR: CASE STUDIES IN SUCCESSFUL CUSTOMER LOYALTY

How dealerships are bringing them back again and again!

11:00am(MDT), Thursday – September 9, 2010

Everyone knows that is should be easier to re-sell an existing customer than it is to go out and find a new one. The basic building blocks of customer loyalty are a quality product or service delivered at fair prices, but also in a way that makes your customers know that they are appreciated and valued.

Customer Loyalty programs and systems abound - just how do you know which one, if any, will work best in your dealership. On September 9th visit with Mike Gorun from MediaTrack as we explore case studies of successful customer loyalty initiatives in the dealership environment.

Presented BY: Mike Gorun, MediaTrack

Cost:  CADA Members $169 / Non-Members $298.00

CLICK HERE for more details!

CLICK HERE to register online!
Enter discount code TCDi2CADA (not case sensitive)

** DealersEdge does accept "bill me" registrations.  If you prefer to be invoiced, rather than to pay online with a credit card, please call 800-321-5312 for personal and prompt service.

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WEBINAR: CASE STUDIES: SERVICE DEPARTMENTS WINNING BACK 2ND & 3RD OWNER VEHICLES

How Service Managers are re-vamping business plans to open up a market segment previously dominated by the corner garage and chain retailers!

11:00am(MDT), Thursday – September 16, 2010

Learn what is different about the "corner garage" that keeps customers coming back over and over again. Ed Kovalchick is a nationally-known service management trainer and has devoted a majority of his time studying what makes the corner garage tick. His findings will amaze you.

On Sept 16th Ed will profile several dealership service departments that have transformed a segment of their shop into “The Garage” with some amazing results. It takes a change of mindset – Learn to make it work in your dealership and open up a whole new business in service.

Presented BY: Ed Kovalchick, Net Profit, Inc.

Cost:  CADA Members $169 / Non-Members $298.00

CLICK HERE for more details!

CLICK HERE to register online!
Enter discount code TCDi3CADA (not case sensitive)

** DealersEdge does accept "bill me" registrations.  If you prefer to be invoiced, rather than to pay online with a credit card, please call 800-321-5312 for personal and prompt service.

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WEBINAR: HOW TO CREATE A CONSISTENT SELLING PROCESS ON THE SERVICE DRIVE

How service departments achieve huge sales increases by consistently delivering a professional selling presentation!

11:00am(MDT), Thursday – September 23, 2010

How can your service department create the consistent selling process so often in evidence in the showroom? This question has vexed dealers and service managers for decades. The selling discipline taught and enforced in so many dealership showrooms is almost always absent once you get to the service drive.

System-selling guru, Steve Kwiatkowski of Liqqid Inc. will bring you real life examples of dealerships employing new tools to maximize maintenance package sales. Hear from real world dealer and service managers as they share with you how their success was realized.

Presented BY: Steve Kwiatkowski, Liqqid Inc.

Cost:  CADA Members $169 / Non-Members $298.00

CLICK HERE for more details!

CLICK HERE to register online!
Enter discount code TCDi4CADA (not case sensitive)

** DealersEdge does accept "bill me" registrations.  If you prefer to be invoiced, rather than to pay online with a credit card, please call 800-321-5312 for personal and prompt service.

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TO REGISTER ONLINE FOR ANY CADA SEMINAR OR EVENT, PLEASE VISIT: www.coloradodealers.org/registration

If you have a particular area of interest or would like to suggest a training seminar topic, please contact Lauren Stadler at 303.457.5123 or lauren.stadler@coloradodealers.org

As car dealers our visions are always beyond the present and embedded in the future. With new car sales on the rise and crippling legislation prevented, we, as dealers can certainly see a Bright Future Ahead!

To learn more about this Future and to explore all the possibilities it can contain, be sure to attend this year’s NADA Convention and Expo in San Francisco. We have so much in store for you! To name a few things headed your way:

• New on Friday night!  A NADA welcome reception co-sponsored by JD Power and Associates
• One stop registration and housing online with immediate confirmation!
• A compact 3 day Convention that wraps up on Monday at 5:00
• New workshops by Google, Ritz Carlton and JD Powers!
• General Sessions to be held on the third level in Moscone West, eliminating the busing to Civic Auditorium
• Advance registration open right up to Friday!
• Early Bird discounted registration fees
• New ID card scanners to replace the expo cards
• Optional badge mailing to your home enabling streamlined credential pickup.

Visit www.nadaconventionandexpo.com for more details!

LET US KNOW ABOUT YOUR ACCOMPLISHMENTS!

Have you or anyone else at your dealership won an award recently? Have you or your dealership provided any outstanding community service? We want to recognize such accomplishments. Please send us a brief write-up of the award or event along with any other information to milestones@coloradodealers.org. Also include your contact information for further follow-up.

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SUSS BUICK GMC HOLDS ITS 30TH ANNIVERSARY CELEBRATION

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