NOVEMBER 12, 2008

IN THIS ISSUE

DEALER NEWS & INFORMATION

– Automotive News at a Glance

REGULATORY & LEGAL UPDATES

– Dealership Q&A: Non-Functioning Electronic Odometer

UPCOMING SEMINARS

– Fixed-Ops Growth Strategies!

– Red Flags and Safeguards/Privacy Training

CALENDAR OF EVENTS
– Upcoming Events

– MDADA Annual Membership Meeting, Denver

– Annual Colorado Dealers Legal Counsel Lunch and Issues Briefing

– NADA Convention and Exposition

DEALER MILESTONES,
HIGHLIGHTS & TRANSITIONS

–Help Us Pick Colorado's "25 Most Powerful Salespeople"

–NADA 2009 Convention and Exposition

–Share Your Accomplishments

–Dealer Notification

ARCHIVES

CLICK HERE for Open Road
e-newsletter archives.

CLICK HERE for an Index of Regulatory
& Legal Articles from the Open
Road e-newsletter.

CLICK HERE for Bulletin archives.

CLICK HERE for Colorado Auto
Outlook archives.

CLICK HERE for Denver Auto
Outlook archives.

ONLINE REGISTRATION

CLICK HERE to register online
for various CADA seminars & events.

MEMBERSHIP RESOURCES

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Speaker and Educational
Resources.

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Endorsed Vendors/Programs.

CLICK HERE for a list of current
Allied Members.

CLICK HERE for an order form for
CADA forms.

CLICK HERE for information on all member services.

www.nada.org

CLICK HERE for NADA
Regulatory Affairs information.

STATE GOVERNMENT RESOURCES

CLICK HERE for the Auto Industry
Division of the Colorado Dept.
of Revenue.

CLICK HERE for the Title and
Registration section of the
Colorado Dept. of Revenue,
Motor Vehicles Division.

CLICK HERE for the Colorado
Department of Labor &
Employment website.

Visit us at www.coloradodealers.org.

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Friday, 7 a.m. to 4 p.m.

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ENDORSED VENDOR/PROGRAMS

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Endorsed Vendors/Programs.

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Don't forget to check out our MILESTONES section!

AUTOMOTIVE NEWS AT A GLANCE

Listed here are several articles pertaining to the
auto industry in general that appeared recently in newspapers and other media outlets across the nation.

DEALERSHIP Q&A: NON-FUNCTIONING ELECTRONIC ODOMETER

Question/Situation:  Dealership accepted a car on trade-in with a broken, electronic odometer (the display was not lighting up to provide a legible reading).  In obtaining a title denoting “TMU” (True Mileage Unknown) for this vehicle, dealer was informed by county personnel that the odometer must be fixed before the car is sold even to another dealership. 

Answer:  According to a legal interpretation letter from NHTSA, the dealership does have an obligation to obtain a reading, IF one can be obtained; if the odometer has been destroyed or is “incapable of providing a reading” the proper disclosures must be made.  There is not an obligation to fix the odometer before it is wholesaled to another dealership. 

“The only circumstance in which the company can transfer ownership without stating the reading on the odometer is if the odometer has been destroyed and is incapable of providing a reading.”
NHTSA Legal Interpretation Letter, 1/13/2000

The states title procedures manual did have some information that was unclear on this topic; the state will clear up this confusion. 

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DISCLAIMER: CADA is not authorized to dispense legal advice.
The information contained in this weekly email is intended to provide important updates and reminders regarding statutes, litigation, and regulations. CADA always advises that dealers should consult legal counsel on the specifics of any laws or regulations to ensure proper compliance.

FIXED-OPS GROWTH STRATEGIES

Traditional thinking will not bring you new service customers

December 9-11, 2008; Six Sessions Across Colorado!

A thought-provoking, information-packed, business-changing workshop by a highly renowned consultant: Don Tipton has presented for many
state dealer associations and 20-Groups.

IT IS TIME TO CREATE A NEW IMAGE AND FIND INNOVATIVE WAYS TO:

• Provide service that will drive sales
• Create an environment that attracts customers…instead of marketing to
  drive customers
• Your service department may be perceived to be “High-Priced” and “Inconvenient”,
  especially by customers with older, high mileage, or out of warranty vehicles.
• Traditional pricing and customer handling procedures tend to reinforce this
  perception.
• Your old performance indicators and benchmarks may be getting in the way
  

Presented by Don Tipton, President-DTC Retail Consulting, www.dtcretailconsulting.com

Don Tipton, still an active dealership consulltany today, offers "In the Trenches" automotive experience combined with knowledge of proven management techniques. Don began in the automotive business at the age of 8, working for his father, a parts and service manager. Don has held management positions a both small single point stores and large multi-dealer operations at the corporate level. He spent a number of years with what was the largest automotive fixed operations consulting firm in the country, conducting training seminars and in-dealership consulting. He is passionate about this business and the success of dealers.

CLICK HERE to find your location and register online!

CLICK HERE for more information on this training session.

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TO REGISTER ONLINE FOR ANY CADA SEMINAR OR EVENT, PLEASE VISIT: www.coloradodealers.org/registration

Event Description	Date/Time	Location
Fixed-Ops Growth Strategies! Colorado Springs Presented by Don Tipton	Tuesday, Dec. 9th 8:00 to 10:30 am	Antlers Hilton Hotel, 4 South Cascade Ave., Colorado Springs,  80903, 719.955.5600 Colorado Springs dealers should register with CSADA, Ann Winslow, 719.473.1465 or abwinslow@comcast.net For more information Click Here REGISTER ONLINE!
Fixed-Ops Growth Strategies! Pueblo Presented by Don Tipton	Tuesday, Dec. 9th Noon to 2:30 pm	Pueblo Convention Center, 320 Central Main Street Pueblo, CO  81003  Phone: 719.542.1100 For more information Click Here REGISTER ONLINE!
Fixed-Ops Growth Strategies! Loveland Presented by Don Tipton	Wednesday, Dec. 10th 7:30 am - 10:00 am	Best Western Crossroads Inn & Conference Center 5542 E. US Highway 34 Loveland, CO  80537  Phone: 970.667.7810 For more information Click Here REGISTER ONLINE!
Fixed-Ops Growth Strategies! Denver Presented by Don Tipton	Wednesday, Dec. 10th Noon to 2:30 pm	William D. Barrow Building, CADA Headquarters 290 E. Speer Blvd. Denver, CO  80203 Phone: 303.831.1722        For more information Click Here REGISTER ONLINE!
Fixed-Ops Growth Strategies! Glenwood Springs Presented by Don Tipton	Thursday, Dec. 11th 7:30 am - 10:00 am	Hotel Colorado, 26 Pine Street, Glenwood Springs, 81601 Phone:  800.544.3998 For more information Click Here REGISTER ONLINE!
Fixed-Ops Growth Strategies! Grand Junction Presented by Don Tipton	Thursday, Dec. 11th 12:30 pm - 3:00 pm	Doubletree Hotel, 743 Horizon Drive, Grand Junction, CO  81506 Phone: 970.241.8888 For more information Click Here REGISTER ONLINE!
Red Flags and Safeguards/Privacy Training Denver By Paul Metrey, NADA Regulatory Affairs	Friday, January 9, 2009, 7:30am Breakfast meeting	Save the date; more details and registration information will be available soon!

HELP US PICK COLORADO'S "25 MOST POWERFUL SALESPEOPLE"

Joe Girard, the Guinness World Record’s top salesman, sold 13,001 cars (six a day) in 15 years at a Chevy dealership near Detroit. Every month he mailed cards to his customers that read simply, “I Like You.”
– Fortune magazine, September 2008

Who’s the most powerful salesperson in your sphere of business? ColoradoBiz magazine wants your opinion.

Selling acumen is the critical during difficult economic times. Our fifth annual “power issue” in January will profile the state’s “25 Most Powerful Salespeople,” based on nominations from you and other readers. It could be someone who sells FOR you, or someone who sells TO you. Give us your single choice and reasons why.

Sales production counts, of course, but the nominees who make our final top 25 will be those who also display uncommon resourcefulness, tenacity, determination and originality from prospecting to closing in a tough economy.

To increase the chances of your nominee making the Top 25, we ask that you be as specific as possible in citing the reasons for your nomination. Include the nominee’s sales figures in terms of dollar volume or units sold, if possible, or at least discuss his or her sales production relative to peers. Provide anecdotes illustrating the nominee’s resourcefulness, tenacity, background, personal growth, obstacles or other factors you deem relevant to the nomination. For example, what’s the most creative thing a salesperson did to land a meeting and a sale?

E-mail nominations to by Nov. 24 to Editor Mike Cote at mcote@cobizmag.com or Managing Editor Mike Taylor at mtaylor@cobizmag.com

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NADA 2009 CONVENTION AND EXPOSITION

New Orleans is now the eighth fastest growing metropolitan area in the United States, according to the U.S. Census Bureau. To show support for the rebirth of New Orleans, NADA is headed back to the Big Easy to hold its 92nd annual convention and exposition there Jan. 24-27, 2009.

“The theme for our New Orleans convention is 'Voice of the Dealer® ... Committed to Community.' What better way to show that commitment than for us to be there in full strength at one of NADA's favorite convention cities," said Annette Sykora, 2008 NADA Chairman. NADA has held its convention in New Orleans every few years for the past 30 years.

For more information, visit the following websites:
http://www.nada.org/TrainingEvents/Convention/
http://expo.nada.org/nada2009/public/enter.aspx

CLICK HERE to register!

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LET US KNOW ABOUT YOUR ACCOMPLISHMENTS!

Have you or anyone else at your dealership won an award recently? Have you or your dealership provided any outstanding community service? We want to recognize such accomplishments. Please send us a brief write-up of the award or event along with any other information to milestones@coloradodealers.org. Also include your contact information for further follow-up.

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DEALER NOTIFICATION

Effective December 1, 2008, there will be a price adjustment on the forms identified below.  As always we appreciate your business and apologize for any inconvenience this may cause.  If you have any questions regarding the purchase of forms from CADA, please contact George Billings or Lauren Stadler at 303.831.1722 or via email george.billings@coloradodealers.org or lauren.stadler@coloradodealers.org
Forms can also be ordered through the CADA website at www.coloradodealers.org

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